The Hosted Phone outage is now resolved and service should be restored to all customers. We are working on removing all diverts, this may take some time due to the volume.
We are aware of some issues with some customers hosted phone systems. Engineers are working on this in the data centre and we will provide an update here as soon as we have it.
If you require a divert please email email@example.com with the subject Hosted Divert, please include the number you wish to divert to.
We are aware of some issues with Microsoft Outlook which have been ongoing for some time. Microsoft has confirmed that some users are unable to send email or to access their accounts.
The issue appears to be intermittent and affecting some customers but no means all.
We will continue to monitor the situation and update this page as soon as we know more.
As this is an intermittent issue, if you are experiencing issues with Outlook please contact us by telephone on 01733 667755 so that we can investigate.
This issue has been investigated and resolved. There are a very small number of customers being affected, this customers are being support by our Engineers and Technicians.
We are aware of a broadband outage affecting some customers which we are currently investigating. Any updates will be posted here as soon as we have them.
The earlier issue was caused by a main network operation centre which suffered a power cut as of 9:13am due to external works in the local area. This also affected our ability to receive calls. Power is currently being provided via a back up service and recovery was from approximately 9:30am. There will have been some service interruption to voice and data services for a number of customers if their service was primarily hosted in this location, while services were rerouted to our resilient locations, and a number of services may still be recovering.
We are aware of a widespread telecoms issue and we are investigating. This issue is affecting us so please email you support request to firstname.lastname@example.org. Further updates will be available here as soon as we have them.
The MyDesktop Platform issue has now been resolved, if you are still experiencing issue please let us know in the usual way.
The issue affecting the platorm is still being worked on, further updates on this issue will be posted here
We are still working on the issue affected MyDesktop Platform customers, we will provide another update soon.
We are aware of an issue on the MyDesktop Platform this morning which is displaying as a certificate error.
The error appears to be preventing people being able to logon and connect to the system.
This is currently being worked on, we will provide a further update at 9:45am
Further updates can be found here.
14:43 – Resolved
The issue has been identified and resolved. We are currently contacting affected customers to ensure they are no longer experiencing issues.
The suppliers are aware of this issue and continue to work hard to resolve it.
We are currently aware of a call quality issue affecting some customers who have SpliceCom Hosted Phone Systems this is affecting external calls. We have notified SpliceCom Support who are investigating further with their carrier and are working to resolve the issue.
We apologise for any inconvenience caused. Please check back here for updates.
The issue regarding a national broadband outage appears to be resolved although the supplier fault has not yet been closed. Our customers are seeing services being restored, the restoration of services started approximately half an hour ago. Due to this being a national outage we may not receive an outage report, if we do it will be posted here.
We are aware of a major national broadband outage affecting businesses all over the country. We are working with our suppliers to resolve this issue as quickly as possible and will post updates here as often as possible.
If you require diverts on your phones please contact our help desk on 01733 667755.
The certificate issue on the mail platform has now been resolved.
The affected users Outlook clients should now be connecting and incoming and outgoing emails should be flowing (although this may take a little time). If you were an affected customer still experiencing issues with Outlook connecting close Outlook and re-open. If the issue persists please contact us on 01733 667755.
We are currently making progress on this issue and we believe mail to mobile devices has now been restored. We are continuing to work towards a full resolution for Outlook connectivity
We are still working on the issue affecting some customers using Outlook and hope to have this resolved very soon.
As previously mentioned Webmail is working for both sending and receiving emails using the following address https://mail.c1.questcloud.net/owa
Once again we apologise for the invconvenience
We are working on an issue with a corrupt certificate on one of our mail platforms which is causing Outlook not to connect for some of our customers. Webmail is still working by clicking through the certificate/security warnings.
We will post another update as soon as possible
Webmail address: https://mail.c1.questcloud.net/owa
We apologise for the inconvenience.
We are currently aware of a certificate error on part of our email platform that is preventing some users Outlook from being able to connect. Our engineers are currently working on resolving the issue at the moment. This issue only affects users connecting on Outlook, the Web mail portal is working without issue and users can send and receive email on that portal.
The Web mail address is https://mail.c1.questcloud.net/owa
Please check back here for updates
Apologies for the late notice but we have just received the notice below from our cloud service provider. There will be emergency maintenance late tonight to perform essential maintenance.
If you have any questions related to this please contact our helpdesk.
Effected systems: Virtual Private Cloud, questMail, VPS, questCloud Virtual Desktop
Description of works: We are currently experiencing an issue across our primary Hyper-V Clusters with Windows Remote Management Instrumentation (WinRM). This is effecting our ability to communicate with our Host Clusters and provide management access to customers. Some of the primary tasks WinRM provides are Virtual Machine load balancing across the clusters, Virtual Machine Migration, console management and storage management.
After consulting with the manufacturer of the software Microsoft we have been advised that the next course of action is to perform restarts of every node in our Host Clusters. Under normal operations this would not be an issue however, one of the effected systems of this fault is our ability to “Live Migrate” Customer Virtual Machines from one Host to another.
As a result of this completing this maintenance will effect service while each node is restarted.
Impact Details: Each Cluster Node will have its Virtual Machine guests placed into a “saved” or “paused” state then the node will be restarted and the guest Virtual machines resumed. During this time the Virtual machine will be unavailable, once the Virtual Machine is resumed it will continue from where it was before maintenance began without being restarted.
Service will be removed at 22:00 this evening and we are forecasting a restore of all services by 02:00, however it may be necessary to extend this until 04:00 in a worst case scenario.
We have been informed by City Fibre that between 06:00 and 15:00 on Sunday 27/11/16 Peterborough City Council are committed to completing the upgrade of their power distribution in the Town Hall. There should be no disruption of service, however due to the nature of the maintenance services are deemed “at risk” for the duration of this period. In the event of an outage and your service not automatically being restored you may need to restart both the white ONT & the supplied router or own equipment.
On Friday 4th November our office will be closing at 4pm.
Following the completion of our recent acquisition of Total Solutions and our continued dedication to providing the best service through a motivated and knowledgeable team we will be closing early on Friday 4th November 2016 for some team building.
It is important that all team members attend so from 4pm on Friday 4th November if you have an urgent support or maintenance issue please call in the usual way and follow the prompts, you will be asked to leave a message and one of our technical team will call you back shortly after the end of our meeting at 5pm.
If you have any other queries including non-urgent support queries from 4pm on Friday please email the relevant team or call on 01733 667755, leave a message and we will respond on Monday 7th November 2016.
If you have any questions please email email@example.com
14.32 – The outgoing call issues have now been resolved.
We are aware of an issue affecting some customers when making outbound calls. When dialing out to some numbers some customers are receiving a number unobtainable tone. We are currently working with the carrier to resolve the issue as quickly as possible.